FAQs Archive

Q: Can more than one person join a video consultation?

No. We use highly secure Telehealth software and only ONE person with the link for the video call will be able to join at one time. Our software does NOT allow for multiple parties with the same video link to join the consultation from two separate devices. If you have a partner, support worker or other individual wanting to join the video consultation, you will need to be in the same location and using the same device. Due to the high volume of clients that we support every week, we are NOT able to use any other software to facilitate multiple attendees at your video consultation. We apologise for any inconvenience that this may cause.

Q: I don’t live in Canberra; can I book a consultation?

Yes! We are an Australia-wide clinic offering phone and video (Telehealth) consultations that are not limited to those who live in Canberra. We have also provided nutrition support to clients internationally. If you are outside Canberra please find out more about our consultations here .

Q: I am in a different time zone, does this matter?

No , you can book in for Telehealth consultations with our team , no matter which time zone you’re in . You will need to select your time zone in the top right-hand corner of the online booking system or let our team know where you’re located , so that we can ensure you book in at a time that suits you. Once your client file has been updated to your time zone, all your appointment confirmation and reminders will be shown in YOUR Timezone.

Q: Which consultation type do I book?

If you have not had a consultation with us before, please select “First Consultation”. This can be either in person or video/phone (Telehealth). If you have a Medicare referral from your GP you can also select the “First Consultation” and outline in your booking notes that you have a referral for Medicare rebates. You will need to email us this paperwork or bring it with you at your consultation for us to process your rebate. If you are using DVA or have plan managed NDIS funding, please call the clinic on 02 6174 4663.

Q: Do you do meal plans?

At The Healthy Eating Clinic we are interested in your long term health. To help you maximise this, we work with you to build habits, behaviours and routines into your everyday life. We take an individual approach to helping you with your nutrition, which means we will work with you to find the best tool or resource to help you achieve your goals. Sometimes the tools that we provide our clients is a meal plan, and these can take several different forms, depending on the situation. This is all decided in consultation with your dietitian in your appointments. Our partner brand Ayla Health is launching a mobile app which includes an interactive meal planning function, which may suit your needs for a meal plan.

Q: How do I get help in-between my consultations?

It's not easy putting nutrition advice into practice and we'd love to support you in-between consultations. However, if you email your dietitian, you will NOT receive support in this way. As they are fully booked and busy helping other clients, they may take time to respond to emails. If you have more complex nutrition questions or underlying medical issues, you will need to book a Support Consultations or bring your next consultation forward. You can do that by calling the clinic on 02 6174 4663 or by booking a Support Consultation online https://healthyeatingclinic.com.au/make-an-appointment/

Q: Consultations for Couples

We can absolutely help you as a couple with your nutrition. How you and your partner book in depends on who requires the nutrition advice and how you'd like to work with your dietitian. If only one of you would like individualised nutrition advice and you simply want your partner to be across the information, you can book a consultation under your name and your partner can attend. If you and your partner both require individualised nutrition advice, two separate consultations must be booked under each name. Think about it as if you were receiving a hair cut. Whoever is receiving the service, should book in under their name. If you are both wanting the service, you should both book in. If you both book with the same dietitian (can be booked back-to-back or different day/time) they will be able to make sure the advice and planning is coordinated, where it can be, for shopping, cooking and eating. This way you will each get individualised advice that is easy to implement together. You are welcome to attend as a guest to each other’s consultations at any time, however, only the person who is booked into the appointment will receive nutrition advice at that appointment.

Q: Can I claim with Medicare and Private Health Insurance for the same appointment?

No, you can NOT claim with both Medicare and Private Health Insurance on the same appointment. There is strict legislation around this.

Q: Do I need a referral to see a dietitian?

No. You can book in to see one of our Accredited Practising Dietitians whenever you're ready. However, Medicare rebates are only available to eligible clients with a referral from their GP. Please see our Medicare FAQs for more information.

Q: What if I don't have private health insurance?

Lucky for you The Healthy Eating Clinic offers discounts for Consultation Packages. You can save 15% when you purchase a group of consultations in advance. There is no expiry date on these pre-paid consultations.

Can more than one person join a video consultation?

I don’t live in Canberra; can I book a consultation?

I am in a different time zone, does this matter?

Which consultation type do I book?

Do you do meal plans?

How do I get help in-between my consultations?

Consultations for Couples

Can I claim with Medicare and Private Health Insurance for the same appointment?

Do I need a referral to see a dietitian?

What if I don’t have private health insurance?

Is Bulk Billing available?

What if I can’t make it to my appointment?