To ensure that you can complete the program in 12 weeks, all of your consultations will be booked in advance as per the following schedule:
- Week 1: First Consultation (1 hour, body scan at consultation)
- Week 2: Second Consultation (1 hour)
- Week 3: Support Consultation (30 mins)
- Week 4: Support Consultation (30 mins)
- Week 5:
- Week 6: Support Consultation (30 mins, body scan at consultation)
- Week 7:
- Week 8: Support Consultation (30 mins)
- Week 9:
- Week 10: Support Consultation (30 mins)
- Week 11:
- Week 12: Support Consultation (30 mins, body scan at consultation)
Be prepared to commit to and attend all of your consultations to get the most out of the program. Appointments are available face-to-face or online via Telehealth (video).
Please note that ALL consultations, whether used or not, expire after 12 weeks. If you’d like to pre-purchase consultations that don’t expire consider buying a consultation package.
Online payment and booking:
You can book online to get started. After you book your first consultation and pay for the program online, our Customer Service team will be in touch within 24 hours to book your remaining 7 sessions with your dietitian, as per the program schedule above, at a time that suits you best.
Phone payment and booking:
You can give us a call to get started. Payment can be made securely over the phone or via email. Our Customer Service team will book all 8 of your consultations, as per the program schedule above, at a time that suits you best.
While we endeavour to find the most suitable time for you, as per the program schedule, there are limited places available and appointments quickly book up. In the event that we can’t find a suitable time for you to have your consultations we’ll refund your payment as per the 7 day cooling off period.
Reschedules and Cancellations:
To ensure you’re able to complete the program as per the schedule we book all of your consultations in advance at the available times that suit you best.
We understand that sometimes things happen and you’ll need to reschedule/cancel your consultation. The following policy applies to all weight loss program participants:
We welcome reschedules with more than 24 hours notice prior to your appointment and we’ll do our best to reschedule you within the week that your consultation was booked. However, due to the limited availability of bookings and the time constraints of the program, if you cannot make the available time slots in the week that your consultation has been booked, as per the schedule, you’ll have to forfeit the consultation from the program.
Reschedules and cancellations within 24 hours of your appointment are strictly forfeited from the program.