Frequently Asked Questions

Frequently Asked Questions2020-04-06T11:08:58+10:00

Dietetic Services

Are my appointments covered by private health insurance?2020-08-10T16:11:47+10:00

If you have private health insurance, any appointment made with one of our dietitians is eligible to receive a rebate from your insurer.

Once you have paid for your consultation you will receive a receipt to claim with your private health insurer.

How much will my rebate payment be?

The amount you are able to claim with your private health insurer will depend on your level of cover. You can enquire with your private health insurer prior to your consultation if you wish. Simply provide your insurer with the cost of the consultation and the HICAPS item number below to find out how much you will be required to pay.

HICAPS item number:

  • First Consultation: 500
  • Second and Support consultations: 600
What is involved in a consultation?2020-03-24T12:34:16+11:00

Here at The Healthy Eating Clinic we believe in developing healthy eating habits through gradual change that builds on your current lifestyle. This is the basis of our consultation structure.

Your first consultation is 60 minutes in length and is all about getting started. Your practitioner will spend time getting to know you and your lifestyle thoroughly. This includes all the factors that influence your eating habits. From this information your practitioner will work with you to identify areas for improvement.

During your second consultation you and your practitioner will be looking at the next steps. Your practitioner will provide you with detailed relevant nutrition information and help you to apply this to day to day life. The aim of this process is for you to feel confident in making healthy food choices to build healthy, sustainable habits.

Support consultations are all about learning and applying further healthy eating strategies. Your practitioner is here to help you troubleshoot and problem solve barriers and challenges to healthy eating. They are often most helpful when you are feeling the least motivated.

The Healthy Eating Clinic is a firm supporter of progressive change, so it’s important not to expect a complete diet overhaul after your first visit. We recommend a tailored program of 4-5 appointments, although this largely varies and your practitioner will discuss what’s best for you.

Our practitioners provide practical advice, meal ideas and recipes. We also run additional services throughout the year such as cooking classes and healthy eating workshops.

Can I claim with my private health for a Telehealth consultation?2020-04-06T10:53:35+10:00

Yes. You will be emailed a receipt after payment is made that you can take to your private health fund to claim.

Can I claim with Medicare for a Telehealth consultation?2020-09-25T08:42:25+10:00

Yes.

Medicare rebates available for Telehealth consultations for clients with chronic conditions and complex care needs that are managed under a Chronic Disease Management Plan or an Eating Disorder Treatment Plan. A medical practitioner must refer patients for Dietitian services using a designated referral form for Allied Health services under Medicare.

If you don’t have these referral documents, you can speak to your GP about whether you are a candidate for these plans.

If you already have an existing referral for Dietitian services under Medicare with The Healthy Eating Clinic, you can continue to use the rebates from this referral.

We will require a copy of these documents prior to your Telehealth consultation to ensure the claiming process runs smoothly. If documents are not supplied in time for your Telehealth consultation you will be charged the full $90 fee for the 30 minute consultation. This condition cannot be waived in any circumstance.

How do I book a Telehealth consultation?2020-08-10T15:34:48+10:00

You can book your Telehealth appointment online, via email or over the phone.

Online

Click here to book online now 

Email

Send us an email at admin@healthyeatingclinic.com.au

Phone 

Call us on 02 6174 4663

What device do I need to join a Telehealth consultation?2020-04-06T10:51:56+10:00

Any mobile phone, laptop, computer, tablet or iPad with a camera and audio will work for an online video consultation. You will not need to download any apps.

What if I can’t get the video to work?2020-03-27T14:17:26+11:00

If you can’t get the video to work and have not joined the video consultation after 10 minutes your dietitian will call you.

You can resume your consultation over the phone and your dietitian will email any resources or recommendations to you.

What if I don’t have a device that can connect to video?2020-04-06T10:46:34+10:00

We can conduct consultations over the phone if you are not able to connect to video.

If you would prefer, or need, a phone consultation please specify this when making a booking and your dietitian will call you at the scheduled time of your appointment and will be able to email resources and recommendations to you.

How do I pay for a Telehealth consultation?2020-05-12T12:47:38+10:00

Payment is due the same day of your online consultation. There are two different ways to pay for your Telehealth consultation:

Payment over the phone:

You will be contacted by our customer service team prior to your appointment to ensure that your consultation link was received and is working and to make payment over the phone.

Payment via email:

If you would prefer we can send you an invoice via email. You can pay securely by clicking the payment link in the invoice.

What is the difference between a dietitian and a nutritionist?2020-08-10T16:08:49+10:00

The key differences between nutritionists and dietitians are:

Nutritionists provide practical nutrition advice to healthy individuals and offer their advice within general healthy eating guidelines.

Dietitians specialise in the relationship between diet and disease. Dietitians are equipped to work with individuals with chronic and acute health conditions including diabetes, cardiovascular disease, PCOS, allergies and intolerances. You are able to receive a rebate from your private health insurance with an appointment with a dietitian and where applicable receive a medicare rebate.

All dietetic practitioners employed at The Healthy Eating Clinic to see clients are Accredited Practicing Dietitians (APDs), and are university educated in nutritional science and the practical application of nutrition principles. Body Scan Analysts are not required to be dietitians, however, they are throughly trained to explain your body scan results.

Which private health insurance funds offer rebates through HICAPS?2020-02-19T11:56:04+11:00

Below are the participating health funds for dietetic services through HICAPS:

How many Bulk Billed consultations am I entitled to?2020-04-07T12:16:41+10:00

Under a Chronic Disease Management Plan (Team Care Arrangement (TCA) and GP Management Plan (GPMP)) you may be entitled to up to five services per patient each calendar year. Additional services are not possible in any circumstances.

Under an Eating Disorder Treatment Plan you may be entitled to up to twenty services per patient each calendar year. Additional services are not possible in any circumstances.

Are DVA rebates available?2020-08-10T16:12:56+10:00

Yes! We accept DVA Gold cards. Please contact us to discuss the next steps.

What blood tests can I be referred for?2020-02-19T12:02:40+11:00

Your practitioner can refer you for a wide range of tests including cholesterol, blood sugar levels, and insulin resistance as well as vitamin and mineral levels such as iron, zinc, vitamin D, vitamin B12 and many more. Your practitioner will walk you through the most relevant tests and ensure you are comfortable.

Do I need to make an appointment to get a blood test referral?2020-08-10T16:01:12+10:00

To receive a referral for a pathology test you do need to be an existing client of The Healthy Eating Clinic. This means that you must have had a First Consultation with one of our current practitioners. If you have not had a consultation with one of our practitioners, please make an appointment.

It is at your practitioner’s discretion as to whether you will need to attend a consultation to receive a referral or collect your results. If you are unsure, please contact us.

Can I claim with private health or Medicare for my blood tests?2020-02-19T12:05:59+11:00

Unfortunately, Medicare does not cover pathology tests referred from dietitians.

Private health insurers may cover biochemistry testing. Please contact your insurer for more information. Private health insurance claims for biochemistry cannot be processed through our HICAPs machine.

Are you the same as The Healthy Eating Hub?2020-03-13T20:27:13+11:00

We used to be called The Healthy Eating Hub! In February 2020 we were re-named as The Healthy Eating Clinic to better differentiate ourselves from what The Healthy Eating Hub does.

The Healthy Eating Hub is an online habit building program that teaches you how to eat well for the rest of your life – one habit at a time.

The Healthy Eating Clinic (us) is Canberra’s largest collective of university qualified nutritionists and dietitians and provide clients with individualised nutrition advice, guidance and support for a range of health issues and concerns.

How much will my consultation cost?2020-04-06T12:01:48+10:00

Consultation cost varies based on the time and type of the consultation. Below are our consultation fees.

  • First Consultation (1 hour): $170
  • First Couples Consultation (90 minutes) : $250
  • Second Consultation (1 hour): $170
  • Support Consultation – long (1 hour): $170
  • Support Consultation -short (30 minutes): $90
  • Kitchen Consultation (30 minutes): $110
Do you accept NDIS clients?2020-08-10T15:29:40+10:00

Absolutely! We are very keen to support clients with a disability to eat well and gain independence through food.

The Healthy Eating Clinic is able to accept Self Managed and Plan Managed NDIS clients.

We are currently unable to provide services to NDIA Agency Managed plans as we are not an NDIS registered provider.

How do I book a consultation for an NDIS client?2020-08-10T16:09:48+10:00

Simply complete our NDIS referral form and our customer service team will be in contact with you to organise an appointment time.

Can you provide a NDIS progress report?2020-04-06T11:37:52+10:00

Yes. Our team of dietitians can provide a written report for NDIS claiming. To cover the time required for analysis, planning and report writing, this service incurs a fee of $170.

What if I can’t make my appointment?2020-04-06T11:46:06+10:00

You may cancel or reschedule your appointment without charge at anytime 24 hours before your appointment.

NDIS clients may cancel or reschedule without charge if providing a minimum notice of 2 business days.

Cancellations or reschedules made with less than this notice period will incur fees. Please see our Terms and Conditions for details.

Is The Healthy Eating Clinic open under COVID-19 restrictions?2020-08-10T15:27:56+10:00

The Healthy Eating Clinic physical locations at Harrison and Woden are currently open, but limited times are available. Our team of dietitians can also provide you with quality nutrition advice through our online clinic via Telehealth.

Is Bulk Billing available?2020-09-25T08:38:50+10:00

Bulk Billed consultations are not available at The Healthy Eating Clinic.

Medicare rebates of $54.60 are available for clients with chronic conditions and complex care needs that are managed under a Chronic Disease Management Plan or an Eating Disorder Treatment Plan. A medical practitioner must refer patients for Dietitian services using a designated referral form for Allied Health services under Medicare.

If you don’t have these referral documents, you can speak to your GP about whether you are a candidate for these plans.

If you already have an existing referral for Dietitian services under Medicare with The Healthy Eating Clinic, you can continue to use the rebates from this referral.

We will require a copy of these documents prior to your consultation to ensure the claiming process runs smoothly. If documents are not supplied in time for your appointment you will be charged the full $90 fee for the 30 minute consultation. This condition cannot be waived in any circumstance.

What if I don’t have private health insurance?2020-04-06T12:05:11+10:00

Lucky for you The Healthy Eating Clinic offers discounts for Consultation Packages. You can save 20% when you purchase a group of consultations in advance.

There is no expiry date on these pre-paid consultations.

Do I need a referral to see a dietitian?2020-09-30T14:56:23+10:00

No. You can book in to see one of our Accredited Practising Dietitians whenever you’re ready.

However, Medicare rebates are only available to eligible clients with a referral from their GP. Please see our Medicare FAQs for more information.

InBody Scans

Does the InBody scanner measure bone density?2020-02-19T14:52:22+11:00

No, the InBody scanner does not measure bone density. It does measure bone mineral content, which may be an indicator for bone density and strength. More thorough medical testing is required to measure bone density.

Is an InBody scan unsuitable for anyone?2020-08-10T15:37:25+10:00

An InBody scan is not suitable for individuals who are pregnant, have a pacemaker, or those who are unsteady when standing and require assistance for walking.

What is the weight restriction for an InBody scan?2020-04-06T10:55:45+10:00

The maximum weight that can be measured by the InBody scanner is 250kg.

How regularly should I get an InBody scan?2020-02-19T14:46:49+11:00

We recommend a scan every 8-12 weeks for clients actively trying to make change. This allows enough time to see change in body composition and to determine if you are heading in the right direction towards your body composition goals.

What is an InBody scan?2020-08-10T15:39:43+10:00

A comprehensive scan of your body composition. This is the best method to track positive changes and measure the effectiveness of your nutrition and exercise strategies. InBody uses BIA to measure your muscle, fat and water levels.

Bioelectrical impedance analysis (BIA) was discovered in the early 1960s. BIA is a method of measuring body composition. A small alternating current is sent through the body which measures the different resistance of the make up of the body. For example, body fat compared to body water (such as blood) has a much weaker conductivity, which equals relatively high impedance.

The InBody body composition analyser measures your body and provides a detailed, yet easy to understand report. On your results sheet, you will see how many kilograms of fat and muscle is on your body and where it is located. By monitoring these metrics over time, you can pin point the changes needed in your diet and exercise to achieve your goals. A small example of the metrics found on a InBody results sheet:

  • Total skeletal muscle mass
  • Total body fat in kilograms
  • Total body fat percentage
  • Visceral fat
  • Total body water
  • Segmental muscle and fat analysis
  • Bone mineral content
  • Basal metabolic rate
  • Plus much more…
Can I use private health insurance or Medicare for InBody scans2020-02-19T14:45:41+11:00

No. Private health insurance and Medicare does NOT cover the cost of InBody scans.

What does an InBody scan measure?2020-08-10T15:51:43+10:00
  • Total skeletal muscle mass
  • Total body fat in kilograms
  • Total body fat percentage
  • Visceral fat
  • Total body water
  • Segmental muscle and fat analysis
  • Bone mineral content
  • Basal metabolic rate
  • Plus much more!
How much does an InBody scan cost?2020-08-10T15:52:47+10:00

An InBody scan appointment is $40. You also have the option to add a scan to any nutrition consultation for $30 or purchase a scan package, which saves you 20%.

Will I receive nutrition information or advice during my InBody Scan?2020-02-19T14:43:27+11:00

No. Due to the limited time in an InBody scan appointment, it is not possible to provide nutrition information or advice. If you are interested in individualised nutrition advice, please book a First Consultation with one of our Accredited Practising Dietitians (APDs).

How does the InBody scanner measure body composition?2020-02-19T14:42:22+11:00

The InBody scanner uses BIA to measure body composition.

Bioelectrical impedance analysis (BIA) was discovered in the early 1960s. BIA is a method of measuring body composition. A small alternating current is sent through the body which measures the different resistance of the make up of the body. For example, body fat compared to body water (such as blood) has a much weaker conductivity, which equals relatively high impedance.

How long does the InBody scan take?2020-02-19T14:41:15+11:00

InBody scan appointments are 10-minutes. During this time the practitioner will prepare you for the scan, run the scan (this only takes approximately 60 seconds) and explain your results.

Do I need to undress for an InBody scan?2020-02-19T14:40:39+11:00

No, you do not need to undress. We will only ask you to remove shoes, socks, watches, belts and heavy outerwear. Wearing light clothing will not significantly affect your results.

How do I prepare for an InBody scan?2020-02-19T14:37:56+11:00

Here are some suggestions to consider before having an InBody scan:

  • Wear light clothing such as active wear, shorts and a T-shirt, etc
  • Avoid eating a large meal in the 2 hours prior to your scan
  • Avoid vigorous exercise in the hour prior to your scan
  • Use the bathroom before your scan
Is the InBody570 scanner safe to use?2020-08-10T15:54:32+10:00

Yes, the InBody scanner is safe. The electrical currents are small and are not harmful to the body. You won’t feel the currents and it is safe to use as often as you’d like.

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